Privacy Policy

Effective Date: July 12, 2026

RelyOn Smiles Dental

Statesville, North Carolina

RelyOn Smiles Dental (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, safeguard, and protect information collected through our website.

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By using our website, scheduling appointments online, submitting forms, or making payments through our website, you agree to the practices described in this Privacy Policy.

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Information We Collect

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We may collect the following information:

• Personal Information

• Name

• Date of birth

• Address

• Email address

• Telephone number

• Emergency contact information

• Insurance information

• Payment information

• Appointment requests

• Communications submitted through contact forms

• Health Information

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If you voluntarily submit health information through a secure patient portal or secure online forms, such information may constitute Protected Health Information (PHI) and will be handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

 

Appointment Scheduling

 

Our website allows patients to request or schedule appointments.

Information submitted through appointment scheduling may include:

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• Name

• Contact information

• Preferred appointment date

• Reason for visit

• Insurance information

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Appointment requests are subject to confirmation by our office.

 

Online Payments

 

Patients may make payments through secure third-party payment processors.

 

Payment information is encrypted and processed by PCI-DSS compliant payment processors.

 

RelyOn Smiles Dental does not store complete credit card numbers or payment card security codes on its servers.

 

Payment processors are responsible for protecting payment information in accordance with applicable payment industry standards. (Ada Association)

 

 

How We Use Information

We may use your information to:

 

• Schedule appointments

• Confirm appointments

• Provide dental services

• Respond to inquiries

• Process payments

• Verify insurance

• Improve our website

• Maintain patient records

• Send appointment reminders

• Send practice updates

• Comply with legal obligations

• Protect against fraud and unauthorized access

 

 

HIPAA

 

If RelyOn Smiles Dental is acting as a HIPAA Covered Entity, Protected Health Information is handled in accordance with HIPAA and applicable North Carolina law.

 

Our Website Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which explains how your protected health information may be used and disclosed, your privacy rights, and our legal duties under HIPAA. (Ada Association)

 

 

Cookies and Website Analytics

 

Our website may use:

 

• Cookies

• Session cookies

• Functional cookies

• Analytics tools

• Website performance tools

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These technologies help us improve website functionality and user experience.

Most web browsers allow you to disable cookies through browser settings.

 

Third-Party Services

 

We may utilize third-party providers for:

 

• Website hosting

• Appointment scheduling

• Payment processing

• Email communications

• Analytics

• Practice management integration

• Secure patient communications

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These providers may collect information necessary to perform services on our behalf. Where required, vendors with access to protected health information are expected to comply with applicable privacy and security obligations. (Ada Association)

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Information Security

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We use commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

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While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

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Children’s Privacy

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Our website is not intended for children under thirteen years of age without parental or legal guardian involvement.

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Email Communications

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If you provide your email address, we may contact you regarding:

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• Appointment confirmations

• Appointment reminders

• Billing matters

• Practice updates

• Responses to your inquiries

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You may opt out of non-essential communications at any time.

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Text Messaging

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If you consent to receive text messages, we may send:

• Appointment reminders

• Appointment confirmations

• Office notifications

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Standard carrier message and data rates may apply.

You may opt out by replying STOP where applicable.

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Links to Other Websites

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Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

 

 

Your Rights

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Depending upon applicable law, you may have rights to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion where legally permitted

• Withdraw consent where applicable

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Certain health records are governed by HIPAA and North Carolina law rather than this Website Privacy Policy.

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Retention of Information

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We retain information for as long as necessary to:

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• Provide services

• Comply with legal obligations

• Maintain business records

• Resolve disputes

• Enforce agreements

• Patient health records are retained in accordance with applicable federal and North Carolina record retention requirements.

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Changes to This Privacy Policy

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We reserve the right to modify this Privacy Policy at any time.

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Updated versions will be posted on this page with a revised Effective Date.

 

Contact Us

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RelyOn Smiles Dental

Statesville, North Carolina

Phone: 704-873-9641

Email: relyonsmiles@gmail.com

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If you have questions regarding this Privacy Policy or our privacy practices, please contact our office.